Privacy Policy

Overview

Mentis Aura LLC ("we," "us," "our") operates mentisaura.com. This Privacy Policy explains how we collect, use, and protect your personal information when you purchase books or interact with our website.

Information We Collect

We collect minimal data necessary for order fulfillment:

Order Information

• Name and shipping address (for physical books)
• Email address (for order confirmation and ebook delivery)
• Order details (products purchased, format, quantity)

Payment Information

• We do NOT collect or store payment card information
• All payment processing is handled by Stripe, Inc.
• Your payment data never touches our servers
• See Stripe's Privacy Policy at stripe.com/privacy

Technical Information

• Basic analytics (pages visited, device type, location by country)
• Cookies for essential website functionality
• IP address for fraud prevention

How We Use Your Information

Order Fulfillment

• Processing and shipping your order
• Sending order confirmations and tracking information
• Delivering ebooks via email

Communication

• Responding to inquiries and support requests
• Sending transactional emails about your order
• Newsletter updates (only if you explicitly subscribe)

Business Operations

• Improving website functionality
• Preventing fraud
• Complying with legal obligations

We Never

• Sell your data to third parties
• Use your data for advertising
• Share your information except with service providers necessary for order fulfillment
• Send unsolicited marketing emails

Third-Party Services

We use these services to operate our business:

• Stripe: Payment processing (see stripe.com/privacy)
• Lulu xPress: Print-on-demand production and shipping
• Email Provider: Order confirmations and ebook delivery
• Analytics: Anonymous website usage data

Each service has its own privacy policy. We choose providers with strong privacy practices.

Data Storage and Security

• Your data is stored securely using industry-standard encryption
• Physical book orders: Data retained for 7 years (tax/legal requirements)
• Ebook orders: Email address retained unless you request deletion
• Payment data: Never stored on our servers (Stripe only)

Your Rights

You have the right to:

• Access: Request a copy of data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Request your data in a portable format
• Objection: Object to processing of your data

To exercise these rights, contact: privacy@mentisaura.com

GDPR Compliance (EU Customers)

For EU residents:

• Legal basis for processing: Contract fulfillment and legitimate business interests
• Data transferred to US (Stripe, Lulu) under appropriate safeguards
• Right to lodge complaint with your supervisory authority
• Data retention: As specified above

Children's Privacy

Our website is not directed to individuals under 18. We do not knowingly collect data from children.

Cookies

We use minimal cookies for:

• Essential website functionality (shopping cart, security)
• Basic analytics (anonymous, no cross-site tracking)

You can control cookies through your browser settings. Note: Disabling essential cookies may prevent you from placing orders.

Changes to This Policy

We may update this policy. Changes effective when posted. Continued use after changes constitutes acceptance.

Contact

Privacy questions: privacy@mentisaura.com

General inquiries: contact@mentisaura.com